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Garden Gables Inn in Lenox MA

Policies - Updated 9/21/2020

**CORONAVIRUS - COVID-19 UPDATE**  WE ARE ASSESSING CHANGES THAT WILL BE NEEDED IN OUR NORMAL INN OPERATIONS, ONCE WE REOPEN FOR GUEST STAYS, AND DURING THE RECOVERY PERIOD FROM THE PANDEMIC CONDITIONS.  WE WILL DO OUR BEST TO MAINTAIN OUR NORMAL SERVICES, BUT MAY NEED TO MAKE CHANGES ON A TEMPORARY BASIS FOR HEALTH CONSIDERATIONS.  THANK YOU FOR YOUR UNDERSTANDING

 As of August 1, the Commonwealth of Massachusetts requires those entering Massachusetts from outside a small number of designated states to have a 14-day strict quarantine or to have a negative test for COVID-19 administered no more than 72 hours prior to arrival in Massachusetts.  Please be aware that the Garden Gables Inn is unable to accommodate anyone requiring a 14-day quarantine.  Form more information on Massachusetts requirements, please click on this link: https://www.mass.gov/guidance/guidance-for-travelers-arriving-in-the-commonwealth-of-massachusetts. 

We make every effort to keep our website current, but please be aware that information is subject to change. Online reservation confirmations may be subject to rate verification and possible modification or cancellation by The Garden Gables Inn. Please feel free to contact us with any questions about our policies.  

Our goal at the Garden Gables Inn is to provide a high level of service and comfort for our guests throughout the entire process of exploring, reserving and enjoying your stay at the Inn. For that reason we have established the following policies, which hopefully will answer your questions about your upcoming stay. Please contact us and let us know about any questions you may have.

We maintain a smoke-free policy for the comfort of all guests**.  
The Inn welcomes children age 13 and older. 
We regret we are not able to accommodate pets with the exception of service dogs.

Normal check-in is from 3pm-8pm.  Check-out time is 11 AM. We will do our best to accommodate a request for early check-in/late check-out, but cannot guarantee this option will be available, especially during the summer season.  

A full country breakfast is included. Seating, at your convenience, is from 7:30–9:45 AM. Should you have special dietary needs, we will do our best to accommodate them if we are notified in advance of your stay. Should you need an earlier or later breakfast service, please let us know and we will do our best to accommodate your needs. You may invite others not staying at the Inn to join you for breakfast, space permitting. There will be a charge of $30 per person. Please check with the Innkeeper to make a reservation and confirm that space is available.

Minimum stay requirements—during the Summer and Fall weekends, on selected holidays and at other times specified at the time of reservation, stays may have a minimum number of nights. These will be specified at the time of booking.

Official rates are published on our website, which may vary from time-to-time based on pricing policies in effect at the time of viewing. The proper rate for your reservation is the rate quoted on your confirmation. If you are booking a stay using a published "3rd night free" special offer—the free night will be the lowest priced of the three night stay; the discount for this package will be 33% if all three nights have the same rate, otherwise it will be lower discount, reflecting the price difference.

Complimentary offerings at Hilltop Orchards and Furnace Brook Winery are available during appropriate seasons. Guests will be provided with a complimentary bag to pick-your-own apples in the orchard during apple-picking season. Wine-tasting is available for those 21 years of age and over. Use of hiking and cross-country snowshoe trails subject to signing use waiver, available at the Orchard. Rental of equipment is available, but not included. Call the Inn for further details and availability.

Complimentary wifi/internet service—basic wifi/internet access is provided throughout the property, but is not guaranteed to provide the bandwidth required for high-definition or streaming applications, such as video calls and movies.

Pool - ***Coronavirus update:  Unfortunately we are not able make plans at this time to open our pool for the 2020 season, due to uncertainly about public health concerns with COVID-19.   We will update this, if possible, as more becomes known.****  our outdoor, heated pool is available daily, from 7 AM - 9 PM, from approximately mid-June through Labor Day, subject to weather conditions. Please call the Inn to confirm that the pool is open if you are staying near these opening/closing dates. Use of the pool is strictly at your own risk - no lifeguard is on duty. Parents are solely responsible for ensuring the safe conduct and use of the pool by their children.

Occupancy - All rates are for up to 2 persons, except Room 12, which is automatically quoted for the number of occupants specified, from 2-6. Smaller rooms cannot accommodate a cot, so please check with our innkeeper to ensure your room can accommodate an additional person.  For rooms where an additional person can be accommodated, there is a charge of $60 per night per person.

Taxes, Gratuities, Resort Charge—Published rates and service prices do not include taxes (11.7% State and Local Room Tax will be added to your room bill) or gratuities. The Berkshire Tourism Fee of $2 per night will be added.  For group reservations of 5 or more rooms, a 10% service fee will be added. A fixed gratuity may be added to your bill, for pre-arranged events, meals and/or other services; if so, you will be notified at the time of reservation. There is no resort charge.

Payment—Prepayment at the time of reservation is required: 50% of the total room charge. Balance of payment is due at check-out.

Rescheduling of Reservations—We will do our best to accommodate rescheduling of spa/lodging reservations. When received within the cancellation window, in the event that your reservation cannot be rescheduled, you will be responsible for the cancellation penalty, as outlined below.

Cancellations/Refunds—
A ***Special Cancellation Policy in light of Coronavirus situation - This policy will be in effect for reservations made through December 31, 2020. *** In light of the uncertainty about travel at this time, we are revising our cancellation policy for reservations for stays through December 31, 2020. If your reservation is cancelled 24 hours or more prior to your scheduled arrival day, or, if your reservation is rebooked for a stay in 2020-2021, there will be no cancellation fee and your prepayment will be fully refunded (or applied to your new reservation). If you cancel within 24 hours and do not rebook for a date in 2020-2021, the cancellation fee is 50% of your total room charge or one night's room charge, whichever is greater. We will refund any portion of your prepayment that is in excess of these amounts. *********

Cancellation of Spa Services—You will be charged in full for any reservation cancelled with less than 24 hours notice.

For New Room Reservations entered into our system for dates January 1, 2021 and forward
Cancellations for participants in $50 Advance Summer Reservation Program—Cancellation terms for this program differ from those below, and are detailed on your confirmation and payment receipts.

Cancellations for Group Reservations and Special Events—Will be according to the terms agreed for the individual event, and supersede the individual cancellation policies noted below.

Cancellation Fees for Individual Reservations—Summer and Fall Seasons (June 15 - October 31), and all Holidays
  - with at least a six-week notice: there is no cancellation fee.
  - with at least a three-week notice: there is a cancellation fee of 20% of the total room charges.
  - with at least a one-week notice: there is a cancellation fee of 50% of the total room charges or one night's charge, whichever is greater.
  - with less than one-week notice: The cancellation fee will be 100% of the room charges.
Any prepayment balance after cancellation fee will be refunded to you.  Any cancellation fees not covered by prepayments will be charged to your credit card on file.

Cancellation Fees for Individual Reservations—Low Season—(November 1-June 14, except for Holidays)
* with at least 48  hours notice prior to check-in time: there is no cancellation fee.  
* thereafter (less than 48 hours notice): you will be charged a cancellation fee of 1 night’s room charge or 50% of the total room charge, whichever is greater.
Any prepayment balance after cancellation fee will be refunded to you.  Any cancellation fees not covered by prepayments will be charged to your credit card on file.  

Refunds - we will provide a prompt refund of any payments due for cancelled or changed reservations, consistent with our cancellation and other policies. Normally the refund will be processed to the credit card with which the charge was made. If the prepayment by credit card is more than 120 days prior to the refund date, we will refund via check or other financial transaction of your choice, as we are not allowed by our credit card processor to refund transactions older than 120 days.

Damages—Guests who smoke in their room will be assessed a $500 cleaning charge. Guests who damage Inn property beyond normal wear-and-tear will be charged the full cost to reestore/replace these damages.  This will include unremovable staining of fabrics and furnishings.

* * Smoke Free Policy - The majority of our guests favor a smoke free environment. The only way to provide this experience is to not allow smoking within the building, dining patio and pool deck area. This smoke-free policy applies to smoking and vaping of tobacco or any other substance. We do provide for outside smoking areas to accommodate the needs of guests who smoke. Please inquire at Reception for further information.

Privacy Policy - Garden Gables Inn is committed to protecting your personal information. By making this reservation, you have given permission that personal data (that is, information relating to an identified or identifiable natural person) submitted in connection with this reservation is governed by the Garden Gables Inn Privacy Policy. The Privacy Policy can be found on our website: www.gardengablesinn.com/guest-information. You may opt-out of further mailings at any time by clicking the unsubscribe link contained in the email.