Policies


Our goal at the Garden Gables Inn is to provide a high level of service and comfort for our guests throughout the entire process of exploring, reserving and enjoying your stay at the Inn. For that reason we have established the following policies, which hopefully will answer your questions about your upcoming stay. Please contact us and let us know about any questions you may have.

We maintain a smoke-free policy for the comfort of all guests*.
Children age 12 and over are welcome.
We regret we are not able to accommodate pets with the exception of service dogs.

Check-in is from 3pm-8pm. Please notify us if you plan to arrive early or after 8 PM, so special arrangements can be made to welcome you. Check-out time is 11 AM. We will do our best to accommodate a request for early check-in/late check-out, but cannot guarantee this option will be available, especially during the summer season.

A full country breakfast is included. Seating, at your convenience, is from 7:30 - 9:45 AM. Should you have special dietary needs, we will do our best to accommodate them if we are notified in advance of your stay. Should you need an earlier or later breakfast service, please let us know and we will do our best to accommodate your needs. You may invite others not staying at the Inn to join you for breakfast, space permitting. There will be a charge of $25 per person. Please check with the Innkeeper to make a reservation and confirm that space is available.

Minimum stay requirements – during the Summer and Fall weekends, on selected holidays and at other times specified at the time of reservation, stays may have a minimum number of nights. These will be specified at the time of booking.

Official rates are published on our website, which may vary from time-to-time based on pricing policies in effect at the time of viewing. The proper rate for your reservation is the rate quoted on your confirmation. If you are booking a stay using a published "3rd night free" special offer - the free night will be the lowest priced of the three night stay.

Complimentary offerings at Hilltop Orchards and Furnace Brook Winery - are available during appropriate seasons. Guests will be provided with a complimentary bag to pick-your-own apples in the orchard during apple-picking season. Wine-tasting is available for those 21 years of age and over. Use of hiking and cross-country ski/snowshoe trails subject to signing use waiver, available at the Orchard. Rental of equipment is available, but not included. Call the Inn for further details and availability.

Complimentary wifi/internet service - basic wifi/internet access is provided throughout the property, but is not guaranteed to provide the bandwidth required for high-definition or streaming applications, such as video calls and movies.

Occupancy - All rates are based on 2 persons, except Room 12, which is automatically quoted for the number of occupants specified, from 2-6. For other rooms where an additional person can be accommodated, there is a charge of $60 per night per person. Please check to see if your room can accommodate an additional person.

Taxes, Gratuities, Resort Charge - Published rates and service prices do not include taxes (11.7% State and Local Room Tax will be added to your room bill) or gratuities (at guest’s discretion). A fixed gratuity may be added to your bill, for pre-arranged events, meals and/or other services; if so, you will be notified at the time of reservation. There is no resort charge.

Payment - Prepayment at the time of reservation is required: 50% of the total room charge. Balance of payment is due at check-out.

Rescheduling of Reservations - We will do our best to accommodate rescheduling of spa/lodging reservations. When received within the cancellation window, in the event that your reservation cannot be rescheduled, you will be responsible for the cancellation penalty, as outlined below.

Cancellations/Refunds –

Cancellation of Spa Services -- you will be charged in full for any reservation cancelled with less than 24 hours notice.

Cancellations for participants in Advance Summer Reservation Program - cancellation terms for this program differ from those below, and are detailed on your payment receipt.

Cancellations for Group Reservations and Special Events - will be according to the terms agreed for the individual event, and supersede the individual cancellation policies noted below.

Cancellation for Individual Reservations - Summer and Fall Seasons (June 15 - October 31), and all Holidays
* with at least six week's notice: we will refund your prepayment in full.
* with at least one week notice: we will refund your prepayment, subject to a cancellation charge of 20% of the total room charge.
* thereafter (less than one week notice): you will be charged for 50% of the total room charge or one night's room charge, whichever is greater.

Cancellation for Individual Reservations - Low Season -- (except Holidays)
* with at least 24 hours notice: we will refund your prepayment in full.
* thereafter (less than 24 hours notice): you will be charged for 1 night’s room charge or 50% of the total room charge, whichever is greater.

Damages - guests who smoke in their room will be assessed a $500 cleaning charge. Guests who damage Inn property beyond normal wear-and-tear may be subject to additional charges for damages.

* Smoke Free Policy - The majority of our guests favor a smoke free environment.  The only way to provide this experience is to not allow smoking within the building, dining patio and pool deck area. We do provide for outside smoking areas to accommodate the needs of guests who smoke.  Please inquire at Reception for further information.

We make every effort to keep our website current, but please be aware that information is subject to change. Online reservation confirmations may be subject to rate verification and possible modification or cancellation by The Garden Gables Inn. Please feel free to contact us with any questions about our policies.

 

Garden Gables Inn  |  135 Main Street, Lenox, MA 01240  |  innkeeper@gardengablesinn.com  |  413-637-0193