A Guest Information Booklet with this information is provided to each guest at check-in. Please feel free to contact us if you have any questions in advance.
Welcome to The Garden Gables Inn…
Below you will find an alphabetical listing of the services and amenities we offer. Please consult us if there is anything we can do to make your stay with us more enjoyable.
Denise Altland Innkeeper
Although the Inn does not have a Business Center, we will do our best to accommodate any business services that you may need during your stay, such as faxes or receipt of mail. Please contact the Innkeepers to make arrangements.
Check-In / Check-Out
Check-in is from 2pm to 8pm. Please notify us if you plan to arrive after 8pm so special arrangements can be made to welcome you. Check-out time is by 11am. We will do our best to accommodate a request for a late check-out but cannot guarantee this option will be available, especially during the summer season.
Children age 12 and older are welcome.
To help make your stay easy and enjoyable, we provide several complimentary concierge services:Ticket and Restaurant Reservations: We would be delighted to make suggestions and assist you in booking tickets and restaurant reservations. Activities and Local Attractions: Our Inn Staff is knowledgeable about things to do here in the Berkshires. Please do not hesitate to ask for ideas. We can also assist you in finding a local store where you can rent or purchase sports or other equipment.
The Inn’s dining room and adjoining wraparound porch provide a tranquil setting for your dining pleasure.
Breakfast – Our complimentary full country breakfast is served each morning from 7:30 through 9:45 (coffee and tea are available earlier at 7:00am). We feature seasonal, local, and organic foods, and strive to leave a light footprint on our ecosystem while still providing a diverse and delicious breakfast spread. Upon arrival in the dining room, our wait staff will welcome you with a cup of fresh, locally roasted organic coffee, then will take your breakfast order to our chef who will prepare your choice of farm fresh eggs cooked to order, including our Signature Omelet with your choice of inclusions. Also try our Apple-Strudel French Toast featuring Hilltop Orchards apples; Belgian Waffles; or light, fluffy, pancakes with your choice of seasonal add-ins. You will find a bountiful buffet of fresh and dried fruits, granola, organic yogurt, pastries, locally made organic breads, cheeses, sausage, bacon, and more.
Lunch, Picnics - Take out picnics are offered during the summer season, and include everything you need for an unforgettable al fresco dining experience. Picnic menus are provided in this folder, or inquire at the front desk. Please make your picnic reservation 24 hours in advance by contacting the front desk. A selection of freshly-prepared lunch sandwiches can be reserved at breakfast for the same day.
Sherry - Guests are invited to enjoy complementary Savory & James Sherry in our 1780 Sherry Room. The Sherry Room is always open and available for your enjoyment. This is an opportune place to mingle with other guests or to just relax and unwind.
Dinner on the Town - Lenox and the surrounding Berkshire towns offer a multitude of casual and fine dining options. For your convenience we have collected many of the current restaurant menus in a book located in our Guest Pantry. We are happy to assist you with recommendations and reservations.
Dinner at the Inn - Our chef is preparing private dinners Thursday and Saturday nights during the summer season (please check with the Innkeepers for availability at other times). The menu features fresh, seasonal appetizers, entrees and deserts. These will be offered exclusively for our guests and served in the Dining Room from 5:30 – 7:30pm. Menus are provided in this folder or at the front desk. Please notify us no later than 12noon if you would like to reserve dinner for the same evening. We recommend you make reservations upon arrival for any night you wish to dine-in. If space is available we will be pleased to extend our dinner service so that you can invite friends and family who are not staying at the Inn.
Special Diets - we will do our best to accommodate special dietary requirements when notified in advance.
Room Service – available in some rooms by special arrangement. Please contact the Innkeeper.
Many rooms have fireplaces. Please follow the guidelines for safe and enjoyable use of the fireplace in your room. Do not attempt to remove the fire log once it has been lit. Housekeeping will clean and restock the fire log daily.
Garden Gables spa robes and other items are also available for purchase by contacting the front desk. Please give us 24-hour advance notice if you would like to order some of our chocolate chip cookies to take with you.
The Berkshire region is brimming with creativity. We support local artists whose work you will see displayed throughout the Inn. Please inquire at the front desk if there is anything you would like to purchase.
Guests sometimes have questions about how to handle gratuities during their stay at the Inn. It is not customary to provide a gratuity at the time of service, with the exception of spa/wellness. Should you wish to leave a gratuity for any of our staff, we have provided envelopes for your convenience in the guest information folder or you may have it added to your bill.
Each room is stocked with a complimentary bottle of San Pellegrino water. Downstairs in the Guest Pantry, adjacent to the Dining Room, you can help yourself to complimentary homemade chocolate chip cookies, and fruit and apples in season. Quench your thirst during the day with iced lemon water, fresh pressed apple cider and all natural lemonade (the latter two produced at our own Hilltop Orchards). Coffee, Tea, and Hot Chocolate are also available throughout the day.
Small amounts of food can be stored during your stay in the Guest Pantry refrigerator. Please remember to remove or discard your food upon check-out.
During your stay your bed will be made, room freshened daily, and towels changed daily. For extended stays, bed linens are changed after your third night. Should you require any additional house-keeping services during your stay, please contact the Innkeepers. Green Option: A card is provided to instruct housekeeping on your preference for changing the bed linens and towels. Please leave towels on the bathroom floor if you would like them changed. If you choose to use towels for another day, please hang them up. This practice conserves hundreds of gallons of water and thousands of kWh of energy annually.
Free, wireless Internet access is available at most locations throughout the Inn and grounds. There is laptop available in the living room for guest use.
Each guest room offers these amenities for use during your stay:Air conditioning Private baths Anichini® spa robes, Aveda® skin and hair care products, Hair dryersLCD TVs with free cable (All rooms except 2,3,8), CD/DVD players (All rooms except 2,3,8)Private telephones with voice messaging system, iPod® Clock/Radio/Alarm There are several DVD rental shops in Lenox. The Inn also maintains a selection of DVDs and board games for guest use. Irons and ironing boards are available upon request as well as toiletries you may have forgotten. The Inn receives several shared guest copies of USA Today, The New York Times, The Boston Globe and/or The Wall St. Journal daily. These are available each morning in the Dining Room. If you wish to purchase your own personal copy, please contact the front desk.
Lost and Found
Should we find one of your belongings, we will do our best to notify you and make arrangements to ship the item to you. However, we cannot be responsible for misplaced guest belongings.
One parking space is provided for each guest room. Please let us know if you require more than one parking space at the time of reservation or arrival so we can assist you in making other arrangements.
We regret that we are not able to accommodate pets with the exception of service dogs.
Room to room calls: Add 10 to the room number you are calling (i.e. dial 14 for Room #4; dial 22 for Room #12)Calls outside the Inn: Dial 9 + phone numberFront desk: Dial 71
Local phone calls (not requiring “1”) are free of charge. Please be advised that we do not have access to discounted long distance rates in the guest rooms and the charge is approximately $.75 per minute. We recommend that you use a long distance calling card with an 800# or cell phone to avoid extra charges being added to your bill. International calls cannot be made from the guest room phones.
Messages: Your phone has a light that will indicate messages, just press the button and follow instructions to retrieve.Our pool is open from mid-June through Labor Day Weekend and hours are from sun-up to sun-down. Please be advised that there is no lifeguard on duty and guests swim at their own risk. Towels and chaise lounges are provided at poolside for your convenience. Biodegradable cold cups are available in the Guest Pantry as glassware is prohibited at the pool.
The Inn maintains a 10pm - 7am quiet time policy designed to ensure a restful environment for you and your fellow guests.
We have provided separate containers in each room to collect recyclables; including glass, paper, and plastic. There are also recycling baskets available in our Dining Room and Guest Pantry for guest use. If you have any questions about whether an item is recyclable please ask at the front desk.
Guests will be charged for any damages caused to their room as a result of negligence or failure to follow standard Inn policies. Charges will be based on cost of repair, labor, and duration room is unavailable to other guests.
The Inn is a 100% non-smoking environment, and we request that guests honor this policy for the comfort of all. A $250 cleaning charge will be applied to your bill if smoking should occur in any room.
The Inn is available to host special events from time-to-time outside the busy summer season. We would be pleased to consult with you about scheduling a special event at the Inn.
Cool: The thermostat controls for the air conditioning vary in each room. If it is not clear how to control the temperature in your room, please contact the front desk for assistance.
Heat: Rooms in the main house are heated using radiators and baseboard units, which can be adjusted to control the temperature. Please do not adjust the white square thermostat to control the heat; this is for the air conditioning only. Our Orchard Cottage rooms (#16, 17, 18, 19) use the same controls for air conditioning and heat. Eladesor Cottage rooms feature LG Art Cool Air Conditioning units and baseboard heat. Please use the corresponding remote to adjust A/C and the baseboard dial to adjust heat.
Wake Up Call
Please contact the Innkeeper should you require a wake up call.